Having problems opening a PDF?

If you are having trouble opening or printing the PDFs, download the file(s) to your computer; then open them with Adobe Acrobat Reader. To download the files, right-click on the link. Choose Save Target As; then select a destination (PC) or Option-click on the link (Mac). After the file has downloaded, double-click on the PDF file to open it.

What to do if you are having problems opening a PDF file
on a Apple Macintosh using Internet Explorer
.

Some times when you try to open a PDF file you may receive an error message like this:

Or, the browser may look like it is trying to load something, except you get a blank page. Maybe the cursor icon keeps spinning and nothing happens.

Well, the problem is usually caused because Adobe Acrobat does not have enough memory (RAM) to launch. Some possible solutions to fix this problem are as follows:

  1. Quit any other applications you may have open. (Don't close your browser) This will free up the needed RAM for the application to launch.
  2. You can reconfigure your Internet Explorer Preferences, so that the PDF will be downloaded to your hard drive and then opened in Acrobat Reader.

To do this, Choose Edit>Preferences. Under the Receiving Files section, click on the File Helpers item. Scroll down and select the "Portable Document Format" Application. Click on Change.

The Edit File Helper dialogue box will open.

At the bottom in the Handling section, change the "How to handle" pop-up list to Post-Process with Application. Click Ok

Click Ok, in the Internet Explorer Preference dialogue box, click Ok. Quit Internet Explorer and relaunch the application.

Now when you select an PDF file in your browser, it will download it to your hard drive and open the file in Adobe Acrobat Reader.